The best feedback tells a story. It explains the struggle you are currently facing so that our engineers can build the solution.
Helpful vs. Unhelpful Examples
Feature | ❌ Unhelpful Feedback | ✅ Helpful (Actionable) Feedback |
The Title | "Fix the dashboard." | "Add a date-range filter to the Main Dashboard." |
The Problem | "I don't like how the export works." | "The CSV export currently lacks 'User ID' columns, which makes it hard to sync with our CRM." |
The Goal | "Make it faster." | "The page takes 5+ seconds to load when I have more than 50 items in my list." |
The Visuals | No attachments. | Attached a screenshot highlighting the specific button that is confusing. |
📝 The "User Story" Template
If you’re not sure how to word your request, try using this simple three-part formula used by professional Product Managers:
"As a [Your Role], I want to [Action/Feature] so that I can [Benefit/Value]."
Example:"As a Billing Manager, I want to receive automated PDF receipts so that I don't have to manually download them every month for my accounting team."
🛠 Why "Actionable" Feedback wins
When you provide specific details, you skip several steps in our internal process.
Reduced Back-and-Forth: We don't have to email you to ask "What did you mean by this?"
Faster Technical Assessment: Our engineers can immediately see if the request is a quick fix or a major project.
Better Grouping: We can link your request to other users facing the exact same problem, increasing the "vote count" and the likelihood of it being built.
💡 Top 3 Tips for a Great Post
1. Focus on the "Pain," not just the "Solution"
Sometimes the solution you suggest might be hard to build, but the problem you’re facing might have a different, easier fix that we can implement immediately. Tell us what is hurting your workflow!
2. One Idea = One Post
If you have five great ideas, please make five separate posts. This allows other users to vote for the specific things they care about and lets us track the status of each individual improvement.
3. Use Screenshots and Screen Recordings
If a bug is happening or a UI element is confusing, a picture is worth a thousand words. Tools like Loom or CloudApp are great for showing us exactly what you see.