# Bug vs. Feature Request: Where Should I Post?

_By OutSmart · Jan 19, 2026_

To ensure your issue is handled by the right person as quickly as possible, please use the guide below to determine where to post.

### 🪲 It’s a Bug If...

-   Something that used to work is now broken.
    
-   You are seeing an error message or a "404" page.
    
-   The software is behaving in a way that contradicts our official documentation.
    
-   **Action:** Do not post here. Please contact our **Technical Support Team** directly for immediate assistance.
    

### 💡 It’s a Feature Request If...

-   You have an idea for a brand-new tool or integration.
    
-   You want to change how an existing feature works to make it more efficient.
    
-   You think a "nice to have" addition would make your life easier.
    
-   **Action:** Post it here! Search for existing ideas or create a new one.
    

**Issue Type**

**Destination**

**Priority**

System Crash

Support Ticket

High (Immediate)

"I wish I could export to PDF"

Feedback Portal

Medium (Roadmap)

Broken Link

Support Ticket

High (Fix)

[View this article on the web](https://outsmart.featureos.help/en/articles/bug-vs-feature-request-where-should-i-post)